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Diamond (DSI)

 
Direct Link
SBR Rating:
Sportsbook Review Overall Rating: A+
Financial Rating: A+ | Customer Service: A- | Software Rating: A- | Bonus Rating: B+
Comments:
Diamond Sports International has been in operation since 1998; but a few years ago the sportsbook was able to start its climb to top-tier status by partnering with, and becoming powered by, A+ rated BetCRIS. DSI offers its players the security that comes with the financial backing from one of the industry's true powerhouses, as well as the technical resources and hosting available in the state-of-the-art CRIS building, while maintaining its own identity, independent lines and bonus structure.

This sportsbook excels by doing the little things and aims to prove to players that their VIP-level service can not be found elsewhere. DSI openly boasts about its immediate grading of wagers and 24/7 LiveChat and phone service. Whether it's betting on primetime football or a 3 AM tennis match taking place on the other side of the world, DSI will be available to assist.

DSI built a reputation as a generous sportsbook that puts a premium on quality service to all types of players. From the player who demands it all, including office pools, a poker room, horse wagering and skill games, to the larger player who needs a no-nonsense high-limit sportsbook, Diamond Sports strives to be the perfect choice.
SBR on-site inspection?

Yes - 1/2006, 3/2006, 4/2006, 8/2006, 9/2006, 11/2006, 1/2007, 3/2007

OPERATION OVERVIEW
Country Restrictions:
None
Hours of Operation:
Customer service & wagering staff on duty 24 hours, 7 days, 365 days per year.
Management:
Director: Mickey, Customer Service Manager: A.Torres, Head Linesman: Jack Lysaght
New Account Bonuses:
  • 20% free play
    - 5x rollover
    - min deposit $100
    - max bonus $500

    or
  • 10% free play
    - 3x rollover
    - min deposit $100
    - max bonus $500
  • Reload Bonus:
    10% free play
    - 3x rollover
    - min deposit $300
    - max bonus $500
    Special Promotions:
    Free sports schedule
    Loyalty Program:
    Yes, Bet Point loyalty program
    - Points earned on every wager redeemable for free-play bonuses.
    Most common Complaint:
    Above average cost for transfers
    Customer Service:
    Excellent. DSI clerks are trained by top level management.
    Live Chat:
    Yes 
    Languages:
    English, Spanish, Vietnamese, Chinese
    PLAYER INFORMATION
    Min. Bet:
    $5 on-line; $50 on phone
    Max. Bet:
    MLB, NFL and NHL money lines = $5,000
    NBA money lines = $3,000
    Overnight lines:
    Posted by 3:00 PM (Eastern) on most sports
    Options:
    If Bets - Yes
    Reverse bets - Yes
    Action points - Yes
    Online Withdrawal - Yes
    Parlay Payoff
    NOTE: Max parlay payout is $150,000 USD
    # of
    Props
    Payout
    Odds
    # of
    Props
    Payout
    Odds

    2

    13 to 5

    9

    150 to 1

    3

    6 to 1

    10
    300 to 1

    4

    11 to 1

    11
    450 to 1

    5

    20 to 1

    12
    600 to 1

    6

    40 to 1

    13
    750 to 1
    7

    70 to 1

    14
    900 to 1
    8

    140 to 1

    15
    1500 to 1
    Teaser Payoff

    NOTE: Tie + Loss = Loss
    NOTE: Tie + Win = Push

    FOOTBALL TEASER

     

    # of Teams

    6
    pts


    pts
    7
    pts

    pts
    8
    pts

    pts
    9
    pts
    2 -110 -120 -130 -140 -150 -160 -170
    3 +180 +160 +150 +140 +130 +120 +100
    4 +300 +250 +200 +150 +140 +130 +120
    5 +450 +400 +350 +300 +250 +200 +150
    6 +600 +550 +500 +400 +300 +250 +200
    7 +800 +700 +600 +500 +400 +300 +250

     

     

    BASKETBALL TEASER

     

    # of Teams

    4 pts

    4½ pts

    5 pts

    5½ pts 6 pts 6½ pts 7 pts
    2 -110 -120 -130 -140 -150 -160 -170
    3 +180 +160 +150 +140 +130 +120 +110
    4 +300 +250 +200 +150 +140 +130 +140
    5 +450 +400 +350 +300 +250 +200 +150
    6 +600 +550 +500 +400 +300 +250 +200
    7 +800 +700 +600 +500 +400 +300 +250

     

    WEBSITE OVERVIEW
    Software Provider
    Digital Gaming - SBR software rating A
    Security Level of Server:
    Secure level III socket -128 bit encryption security with fire walls
    Website Performance:
    Reliability of Site:
    2004 - Good
    2005 - Good
    2006 - Excellent
    Betting Screens:

    The betting screens are organized and easy to understand. Parlay and teaser wagers are made as easily as a straight bet.

    Placing a bet at DSI

    TRANSACTION POLICIES
    Currencies Accepted:
    US Dollars, Canadian, Australian, Pounds Sterling, Euro, Danish Krone, Swedish Krona, & Norwegian Krone
    Methods of Deposits:

    For US Customers:

    • Money Transfer
      - Western Union, MoneyGram
      - $50 min deposit, $2,500 max
      - Call 1-800-264-4535 for instructions
    • Credit Card
      - Visa, MasterCard
      - $25 min deposit, $500 max
    • Bank Wire
      - $5,000 min deposit
      - Call 1-800-264-4535 for instructions

    For All Other Customers:

    • Neteller
      - $10 min deposit, $50,000 max
    • Moneybookers
      - $5 min deposit, $10,000 max
    • instaDebit
      - $1 min deposit, $1,000 max
    • Bank Wire
      - $50 min deposit, no max
      - Call 1-800-264-4535 for instructions
    • eWalletXpress
      - $5 min deposit, $1,000 max
    • Bank Draft via courier, mail
      - $50 min deposit, no max
      - Call 1-800-264-4535 for instructions
    • Money Transfer
      - $50 min deposit, $2,500 max
      - Call 1-800-264-4535 for instructions
    • Credit Card
      - Visa, MasterCard
      - $25 min deposit, $500 max
      - Call 1-800-264-4535 for instructions
    Cost of Deposits:
    • Credit Card
      - No Fees
    • Money Transfer (WU, MG)
      - No fees on deposits of $300 or more
    • Neteller
      - No Fees
    • Moneybookers
      - No Fees
    • instaDebit
      - No Fees
    • eWalletXpress
      - No Fees
    • Bank Wire, Bank Draft (via courier, mail)
      - Call 1-800-264-4535 for latest on fees
    Methods of Withdrawal:

    For US Customers:

    • Check and MoneyGram, all withdrawals 7+ days

    For All Other Customers:

    • Neteller
      - $1 min, no max
    • Moneybookers
      - $1 min, $10,000 max
    • Bank Draft via FedEx
      - $50 min, $10,000 max
      - Call 1-800-264-4535 for details and instructions
      - 2-3 days, requests made before 10 a.m. (EST), Mon-Fri
    • Bank Wire
      - $50 min, no max
      - Call 1-800-264-4535 for details and instructions
      - Requests made before 10 a.m. (EST), Mon-Fri
    • Money Transfer
      - $50 min, $2,500 max
      - Call 1-800-264-4535 for details and instructions
      - Mon-Fri only
    Cost of Withdrawals:

    For US Customers:

    • Check
      - $60 fee
      - $4,900 max withdrawal
    • MoneyGram
      - $1,500 max
      - Fees vary per amount

    For All Other Customers:

    • Neteller - One free per week on Friday up to $2,500; additional fees as follows:
      - $1-$500: $15
      - $501-$2500: $30
      - $2501-$5000: $60
      - $5001-$8000: $75
    • Moneybookers
      - $1-$2500: Free
      - $2501-$5000: $50
      - $5001-$7500: $75
      - $7501-$10000: $100
    • Bank Drafts via FedEx
      - $60 ($10 for any additional)
    • Bank Wire
      - Amount x .005 + $55
      - Min Fee $65
      - Max Fee $300
    • Money Transfer
      - WU and MG fees
    LOCATION FACTS
    Location:
    San Jose, Costa Rica
    Date Established:
    14 Years in Operation - Online Since 1998
    Current License:
    Costa Rica does not offer sportsbook licenses
    Physical Address:
    Diamond Sportsbook

    Building La Colmena
    75m West of Contraloria
    7th floor
    Sabana Sur, San Jose
    Costa Rica
    Phone Numbers:
    Customer Service: 1-877-223-8374, 1-800-264-4535
    Wagering (US & Canada only): 1-800-965-0506
    Hyper Link: