EMAIL RESPONSES
SBR EMAIL RESPONSE TEST: JULY 1, 2004
Objective: To test the speed and effectiveness of sportsbook customer service by email.
Test Email Submission
Hello;
I am a NFL fan and I was referred to your company by a friend who has an
account with you guys. I would like to open a sportsbook account, but since this
will be my first time dealing with an offshore sportsbook, there are a couple of
questions I would like to ask first:
When do you post the lines for the 1st week of NFL?
Where can I find
them in your website?
What’s the easiest way to fund my account, once I
decide to open it?
During the NFL season, when do you usually post your
lines?
Does my friend get a referral bonus, if I decide to play with you
guys?
Thanks,
Scott
| Response time: |
60 min or less |
1 - 2 hours |
2 - 4 hours |
4 - 24 hours |
over 24 hours |
None |
| Grade: |
A |
B |
C |
C- |
D |
F |
Sportsbook Name/ E-mail Address |
SBR Response Rating |
SBR Comments on Book's Response |
Actual Response |
Bowman's
info@bowmans.com
|
Email Test Grade: A-
|
• Promptness of Response:C- • Professionalism when
addressing the issues: A+ • Quality of Response:
A+
|
N/A |
WSEX
support@wsex.com
|
Email Test Grade: B+
|
• Promptness of Response:D+ • Professionalism when
addressing the issues: A+ • Quality of Response:
B+
|
N/A |
Jazz Sports
csd1@jazzsports.com
|
Email Test Grade: B
|
• Promptness of Auto Response:A+ • Promptness of
Response:D • Professionalism when addressing the issues:
A+ • Quality of Response: A-
|
N/A |
BetAustralia
info@betaustralia.com
|
Email Test Grade: B-
|
• Promptness of Response:A • Professionalism when addressing
the issues: B- • Quality of Response: B+
|
N/A |
Oklahoma SB
cs@oklahomasportsbetting.com
|
Email Test Grade: B-
|
• Promptness of Response:B- • Professionalism when
addressing the issues: C- • Quality of Response:
A-
|
N/A |
BC Bets
cservice@bcbets.com
|
Email Test Grade: F-
|
• Propmtness of Response:F- •
Professionalism when addressing the issues:F- • Quality of
Response: F-
|
N/A |
Las Palmas
cs@betlp.com
|
Email Test Grade: F-
|
• Promptness of Response:F- • Professionalism when
addressing the issues: F- • Quality of Response:
F-
|
N/A |
V-Wager
client_services@v-wager.com
|
Email Test Grade: F-
|
• Promptness of Response:F- • Professionalism when
addressing the issues: F- • Quality of Response:
F-
|
N/A |
April 25, 2008 |
January 10, 2008 |
September 24, 2007 |
July 12, 2007 |
April 13, 2007 |
June 15, 2006 |
March 9, 2006 |
February 1, 2006 |
July 1, 2005 |
May 1, 2005 |
June 1, 2004 |
May 1, 2004
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assistance@sportsbookreview.com